Project Administrator (Customer Service) in Farmington, MN at Valmont Careers

Date Posted: 10/12/2018

Job Snapshot

Job Description

20805 Eaton Ave Farmington Minnesota 55024-7932

Why Valmont

Welcome to Valmont, where a world of opportunity awaits. When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. We want problem solvers who roll up their sleeves to foster progress and innovation for all people. At Valmont, we provide infrastructure, irrigation, tubing and coatings to the world. We strengthen cities. We nourish croplands. We design, manufacture and coat. Our products and services make a difference. Join us, and BUILD YOUR WORLD.

A Brief Summary of This Position:

This individual contributor position is the main coordinator between Valmont and our OEM’s / representatives and customers in areas of requests for quotations, accepting and processing orders, computing accurate prices, maintaining management directed margins, negotiating price and delivery to obtain orders, handling all quote and order related issues for our customers. The incumbent is part of a broad cross-functional team consisting of Regional Sales Managers, Project Administrators, Engineer, Drafters, and Production.  The team is responsible for delivering processing specific division related quotations and orders as assigned. 

Essential Functions:

  • This position reports into Manager of Customer Administration and has no direct reports
  • Must maintain appropriate professional competencies, certifications, licenses, etc., necessary to perform job
  • Ensures accuracy and completeness of work as this is used for order processing by other departments
  • Acquire and maintain a working knowledge of marketing, product engineering, industrial engineering, sales service, traffic/shipping, manufacturing, purchasing, and accounting functions as related to the product
  • Possess the capabilities of prudent, on-the-spot, decision making
  • Must possess advanced problem solving skills, with attention to detail and a number/math orientation
  • Ability to plan and organize in order to handle multiple tasks concurrently
  • Ability to operate a computer including quotations, customer management software, and Microsoft Office products

Other Important Details about the Role:

  • Responsible for all order related tasks, including, but not limited to comparison of total purchase order terms to Valmont terms and pricing policy, calculating margins and commissions, order processing, scheduling input, order expediting through all internal departments, order entry into the computer systems, and credit-related functions
  • Process quotes and orders on a timely basis and monitor flow through various departments, including expediting when required
  • Maintain a complete understanding of the quote and order entry systems and all the process and procedure changes that occur
  • Insures recommended margin levels be met on all quotations
  • Coordinate and communicate effectively with all who receive prices or place orders
  • Establish and maintain a reliable working relationship between the factory and the OEM / representative
  • Evaluates and re-prices quotes and orders when changes are made or negotiations take place
  • Expeditiously resolve problems as they occur both internally and externally
  • Verify orders received against quote documents, enter and maintain open communication with OEM’s / representatives and customers as to the progress of orders
  • Manage and communicate specifics for all assigned quotations including the initial review and summarization through follow-up activities
  • Establish and maintain customer master files on all assigned accounts to provide timely information, minimize quotation and order turnaround time, and to maximize accuracy and effectiveness
  • Maintain a cooperative attitude in dealing with all departments of the company as a customer contact
  • Implement and practice company policies on warranty, quality, and shortage items
  • Determine least cost approach that will satisfy customers on all field complaints.
  • Minimize company exposure on all field labor claims
  • Carry out all special assignments as requested by Manager
  • Provide coverage of other team members’ accounts as directed
  • Participate or lead on various divisional/departmental continuous improvement teams or projects

Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):

  • Bachelor’s degree within a technical field with 3+ years relevant experience in sales, quotations, or customer service roles  or Associates Degree with 5+ years relevant experience or 7+ years of relevant experience
  • Demonstrated strong interpersonal, verbal, and written communication skills
  • Demonstrated ability to use independent judgment and discretion
  • Demonstrated ability to keep a positive, professional attitude in a fast-paced environment subject to specific deadlines which must be met
  • Must possess advanced problem solving skills, with attention to detail and a number/math orientation
  • Ability to work in, and be an integral part of, a team environment
  • A strong working knowledge of Microsoft Excel, Word, and Outlook 
  • Self-starter with excellent organizational skills in planning and organizing to handle multiple tasks concurrently
  • Good communication, interpersonal skills, and client focus while working with assigned accounts and a regional team
  • High level of attention to detail and knowledge of the customer's specification requirements as well as a thorough understanding of the end use of the product and the manufacturing processes used to make the product
  • The ability to work in a high volume, fast-paced environment subject to specific deadlines which must be met, while verifying the accuracy of work and/or others’ work
  • A high level of knowledge of products offered, material requirements, and methods used to meet these requirements efficiently

Highly Qualified Candidates Will Also Possess These Qualifications:

  • Bachelor’s degree with an emphasis in Business, Marketing, Construction Management, Engineering or related field is preferred
  • Knowledge of lighting, traffic, communications, or sign structure products or industries is preferred
  • Knowledge of distribution channels
  • Experience working in a manufacturing environment or with a manufacturing company in a customer service capacity is preferred
  • Ability to understand and analyze engineering details, project plans, and specifications
  • Acceptable attendance and prior work record

Working Environment and Physical Efforts:

Work is typically performed in an office setting.  The incumbent is regularly required to sit for extended periods of time, as well as talk and listen on the phone and in personal conversations or meetings.    Environment is fast paced and demanding most of the time.  No travel requirements for this position.  The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms while working in the office with various files and forms and while working on the computer.  The employee is occasionally required to move about the office.  Incumbent must utilize proper ergonomic safeguards such as monitor height and positions, keyboard location and height and proper wrists rests. The employee must occasionally lift and/or move up to 15 pounds in working with large files, binders, and computer equipment.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment, call (402) 963-1115 or email