Job Description

About Us

At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.

HR Products, a Valmont Company, has grown into one of Australia’s largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.

How you will contribute

We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Royal Park on a full-time basis. Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.

• Working within Customer Service Team, processing of RFQ to Order release stages.
• Liaise with internal departments such as manufacturing, logistics and finance to ensure seamless order processing and fulfilment.
• Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
• Collaboration with external sales team, providing comprehensive support
• Answers customer queries regarding pricing, turnaround and technical information.
• Enters, maintains and reviews customer pricing and customer database, ensuring interactions and inquiries are documented and reported in Phocas / QAD / CRM portal.
• Contribute as an active member of the Business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.

About you

• Demonstrated experience in a sales, account management or customer service role
• Excellent communication skills, with the ability to defuse situations and provide effective solutions to customers and internal team
• Knowledge of QAD and Phocas, along with CRM software and procedure
• Ability to thrive in fast paced environments, with a hard-working attitude and a passion for developing their capabilities within this space
• Demonstrated ability using Microsoft Office suites
• Customer-centric approach, with the ability to nurture client relationships and ensure efficient order management

Why Valmont Industries?                     

• Rewards & Benefits – Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.

• Global Opportunity - We have 87 facilities and do business in over 100 countries. That’s how Valmont can offer opportunities that are as vast as the planet itself.

• Culture -  Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.

To apply, please include your resume and cover letter in your application.

When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and BUILD YOUR WORLD.

All successful applicants will be required to undergo pre-employment checks including a medical.

Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law.