Job Description

Why Valmont
 

We’re Here to Move the World Forward.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward? Apply now.

A Brief Summary of This Position:

The Inside Sales Representative will be responsible for providing exceptional customer service in an effort to grow sales and increase profitability. This incumbent will be responsible for processing customer orders and expediting the delivery of products. This incumbent will be a highly driven individual that will continuously provide quick and friendly responses to all customers and manufacturer representatives in a timely, professional and pleasant manner.  Work in conjunction with the sales team to provide elevated support to our growth initiatives.  Continuously create an atmosphere of continuous improvement in sales and customer service excellence. 

Essential Functions:

• Provide exceptional day to day customer support by continuously operating within our Core Values: Passion, Integrity, Continuous Improvement & Delivering Results
• Generates and distributes various documents and reports
• Act as the main internal point of contact for Sales-related inquiries, including serve as the liaison between internal departments, the Sales Representatives, and the customer including reporting on status of projects
• Continuously improve the customer experience by providing responses and ongoing product application assistance in a prompt and professional manner (within 24 hours)
• Establish and maintain customer master files on all assigned accounts within VCC Max to provide timely information, minimize quotation and order turnaround time, and to maximize accuracy and effectiveness. This includes quote follow-up and call documentation
• Add new customers to VCC Max upon first order with us. Track account notification preferences to properly notify customers when material is complete and ready for pickup if the customer doesn’t have active users - conveys COD totals when necessary
• Preparing quotes and providing quote preparation support in order to respond to customer inquiries
• Consult with Regional Sales Manager on substantial and competitive quotes, as required
• Follow up on all outstanding quotations noting the date of follow up and results of quotation in VCC Max
• Liaison between departments in an effort to supply the customer or sales representative with up to date information, as required
• Ensures proper flow of paperwork to QA for Certifications and verifies pricing prior to invoicing
• Reviews customer order with current contract and standing customer requirements
• Ability to travel, primarily domestically, up to 5-10%
• Participate in national sales meetings/training and occasionally attend conferences and tradeshows
• This position reports directly to the General Manager and has no direct or indirect reports
• Must have the ability to wear all required Personal Protective Equipment (PPE)
• Ability to lift up to 40 pounds, although most frequent lift is up to 10 pounds

Other Important Details About the Role:

• Responsible for all order related tasks, including, but not limited to comparison of total purchase order terms to Valmont terms and pricing policy, calculating margins and commissions, order processing, scheduling input, order expediting through all internal departments, order entry into the computer systems, and credit-related functions
• Process quotes and orders on a timely basis and monitor flow through various departments, including expediting when required
• Maintain a complete understanding of the quote and order entry systems and all the process and procedure changes that occur
• Ensures recommended margin levels be met on all quotations
• Coordinate and communicate effectively with all who receive prices or place orders
• Communicates with customer, production and/or sales for resolution of any material nonconformance’s
• Evaluates and re-prices quotes and orders when changes are made or negotiations take place
• Expeditiously resolve problems as they occur both internally and externally by interacting with the production and accounting departments
• Verify orders received against quote documents, enter and schedule orders and maintain open communication with representatives and customers as to the progress of orders
• Manage and communicate specifics for all assigned quotations including the initial review and summarization through follow-up activities
• Maintain a cooperative attitude in dealing with all departments of the company as a customer contact
• Participate or lead on various divisional/departmental continuous improvement teams or projects
• Cross trains to cover other administrative functions

Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):

• Preferred associate’s degree or 4+ years relevant experience in sales, quotations, or customer service roles
• Demonstrated leadership, commercial competencies, cross functional team building and communication skills with ability to use independent judgement
• Strong oral and written communication skills.  Demonstrated ability to clearly and concisely present information to management and customers.
• The ability to organize and manage multiple projects simultaneously with a positive and professional attitude in a fast-paced environment with specific deadlines
• A strong working knowledge of Microsoft Excel, Word, and Outlook 

Highly Qualified Candidates Will Also Possess These Qualifications

• Ten years of inside sales management experience
• Bachelor’s degree with an emphasis in Business, Marketing, Construction Management, or related field
• Knowledge of galvanizing industry
• Experience working in a manufacturing environment or with a manufacturing company in a customer service capacity
• Ability to understand and analyze engineering details, project plans, and specifications

Benefits

Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family’s overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following:

• Healthcare (medical, prescription drugs, dental and vision)

• 401k retirement plan with company match

• Paid time off

• Employer paid life insurance

• Employer paid short-term and long-term disability including maternity leave

• Work Life Support

• Tuition Reimbursement up to $5,250 per year

• Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email EEOCompliance@Valmont.com.

Computer Software: Microsoft Office; VCC Max, QAD, Workday, ADP, and other Internal Business Systems as assigned